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Managing Client Expectations - Negativity Bias
Managing Client Expectations
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1m 17s
This video explains the idea of Negativity Bias and how it can impact managing client expectations, as well as what you can do to reduce its impact. You might not be aware of negativity bias but what if your customers are.
Up Next in Managing Client Expectations
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Managing Client Expectations - Action...
This videos can be used by individuals and teams to review how you can reset the expectations of your customers.
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Managing Client Expectations - Summary
Managing Client Expectations - Summary
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Q&A - We let an important client down
Q&A - We let an important client down
