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Managing Client Expectations - Series Trailer
Managing Client Expectations £49.99
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Series trailer for these videos on how to manage your customers' expectations.
Up Next in Managing Client Expectations £49.99
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Managing Client Expectations - What T...
Deciding on what to manage can be a challenge. This video gives you ideas on how to decide and what to focus on.
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Managing Client Expectations - What a...
This learning video explores one of the most important skills in managing customer relationships: defining expectations clearly and confidently. Many customer issues don’t come from poor delivery — they come from unclear assumptions at the start. This session shows you how to prevent that.
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Managing Client Expectations - Negati...
This video explains the idea of Negativity Bias and how it can impact managing client expectations, as well as what you can do to reduce its impact. You might not be aware of negativity bias but what if your customers are.
